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Help and information > Wellcome guarantees
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How do I cancel my order?
To cancel your order, immediately call our support staff at
2870-8888 or send e-mail to
wdservice@dairy-farm.com.hk.
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What if there are mistakes in my order?
The driver should sign off every delivery with the name, date,
and time. If there are any discrepancies, they must be reported
within three days of receiving the order. You can contact our
customer service center via telephone at 2870-8888, via fax at
2555-9622, or via e-mail to
wdservice@dairy-farm.com.hk.
Wellcome cannot take full responsibility for any discrepancies
if you specifically have requested that the delivery be left
outside the door in your absence.
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What if items are out of stock?
We endeavor to always have your requested item in stock.
Sometimes, this is not possible. If your requested items is
out of stock, you will be able to choose an available substitute.
Product availability should be confirmed during the checkout
process.
If the product is found to be out of stock after your checkout
is completed, Wellcome will substitute it with an item of equal
or greater value.
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What if products are damaged or spoiled?
Wellcome will replace or refund products that are damaged,
spoilt, or out of date. We will also replace or refund products
if the wrong product was picked or if a product was not included
in your order.
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What if there is a mistake on the invoice?
If the invoiced price is incorrect, we will refund the
difference as described in the pricing policy.
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