Help and information > Privacy and on-line security
Is it risky to use my credit card on the Internet?
Our site uses a 128-bit secure socket layer (SSL) to protect
the privacy of your credit card information. In simple language,
this means that complex math is used to encrypt your credit card
Privacy of your personal data
Wellcome respects the privacy rights of visitors to this website
and of customers who use Wellcome's online shopping services.
No personal information is required to access this site and real
names need not be used except when ordering any goods. No orders
are accepted from anyone under 18 years of age.
accordance with the Personal Data (Privacy) Ordinance
Why do we collect personal data?
Wellcome collects personal data from on-line customers to improve
our delivery of on-line shopping services. A more detailed
description of our approach is described in our
Terms and Conditions.
If you are simply visiting the site, and not purchasing goods,
you do not need to supply any personal data to access or use the
site. However, personal data will be collected from you if you
request Wellcome catalogues or other promotional brochures or
Personal data collected from online customers and site visitors
may be used by Wellcome to:
- ensure continuous provision of services
- contact online customers and visitors for marketing purposes
- design services for online customers and visitors
- conduct research on which sections of the site may not be
meeting Wellcome's customers' needs
- customize pages of this site for individual visitors
- notify online customers and visitors of up-dates to this site
- notify online customers and visitors of promotions,
special offers or new products
- contact online customers with queries regarding their account
- perform statistical analysis of online customers and
visitors behavior and characteristics in order to measure
interest in and use of the various areas of the site and
provide this information to advertisers together with
information as to the number of users that have been
exposed to or clicked on their banners
Is my personal data confidential?
Personal data held by Wellcome relating to its online customers
or to visitors to the site will be kept confidential but Wellcome
may provide this information to third parties including but not
limited to Wellcome advertisers, associated companies or
contractors/agents or other network operators who perform certain
tasks for Wellcome in connection with the provision of Wellcome's
services to its online customers and to visitors to this site.
Any questions, comments, suggestions or information other than
personal data sent or posted to the site, or any part of the site
by online customers and visitors will be considered voluntarily
provided to Wellcome on a non-confidential and non-proprietary
basis. Wellcome reserves the right to use, reproduce, disclose,
transmit, publish, broadcast and/or post elsewhere such
information freely, including passing it to any associated
company for example, in connection with the development,
manufacture and marketing of products and services and to meet
Is my personal data safe?
All reasonable efforts are made to ensure that any personal data
held by Wellcome on this site is stored in a secure and safe
place. Wellcome uses 'cookies' on this site. In plain language,
a cookie is a bit of information stored by Wellcome on your
computer. This is a common practice in the web industry, and
it does not damage your computer in any way.
Most web browsers will allow you to block cookies. However,
many parts of the site will cease to function.
- enable tighter security
- enable online customers to keep browsing and adding
products to their shopping basket
- personalize sites for customers
- build online customer or visitor profiles
How is my personal data affected by links to other sites?
This site may contain links to other sites and pages.
By activating a link, such as for example by clicking on the
banner of an advertiser, you leave this site and Wellcome does
not exercise control over any personal data or any other
information you give to any other entity after you have left
What if I have questions about this policy?
If you have any questions regarding Wellcome's personal data
personal data or if you wish to correct any mistakes you can
email the Personal Data Officer
You can also send your request in writing to the following
Human Resources Manager
Wellcome Company Limited
5/F Devon House,
979 King's Road, Quarry Bay
Wellcome reserves the right to charge you a reasonable fee for
the processing of any data access request.